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Quality Improvement: A Front Line View

By Judy Worrell - In spite of the broad recognition and adaptation to quality improvement, there continues to be a challenge within organizations to fully integrate this newer approach with the work of front line staff. This article identifies some of the factors that contribute to these barriers, and suggests some proven strategies for overcoming them. (Added: 6-Aug-2001 Hits: 1585 )

Total Quality Management (TQM)- What Is It? What's It Mean?

By Robert Bacal - If you are reading this, it is likely that you already know what we mean when we use the term Total Quality Management. Still, it's a good idea to define the term, and provide a brief overview. (Added: 14-Dec-2000 Hits: 3303 )

The Cost of Quality

By Quarterman Lee - Traces the life of a defect and the associated costs. Dramatic presentation of the benefits of defect prevention. (Added: 8-Mar-2003 Hits: 2002 )

Frequently Asked Questions about the Malcolm Baldrige Quality Award

By NIST - In the early and mid-1980s, many industry and government leaders saw that a renewed emphasis on quality was no longer an option for American companies but a necessity for doing business in an ever expanding, and more demanding, competitive world market. But many American businesses either did not believe quality mattered for them or did not know where to begin. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality. (Added: 12-Nov-2000 Hits: 2019 )

Hospitals: Get Your Quality Planning in Order

By Patrice Spath - If performance improvement in your organization lacks clear direction, it's time to revisit your quality planning process. Leaders must agree on which key processes need the most attention before you can aggressively address the differences between current performance and your desired strategic goals. (Added: 28-Nov-2003 Hits: 1005 )

Little-Bitty Quality Steps - Thirty-Two Small Steps

By Robert Bacal - What can you do to improve the quality of your organization's services and products? You don't need grandiose master plans at this point, but consider some ideas about the wee things that you can do in the upcoming year (Added: 14-Oct-2000 Hits: 1848 )

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