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Conflict, Communication & Personal

Conflict Prevention In The Workplace - Using Cooperative Communication - The Book

Using Your Head To Manage Conflict Helpcard

Cooperative Communication Helpcard

Learn To Fight Fair Helpcard

Getting Along With Almost Anyone Helpcard

Contributing To Your Team Helpcard

Using Self Talk To Manage Your Anger Helpcard

Finding & Choosing A Therapist Who Works For You Helpcard

Stressbusters & Stress Management Tips Helpcard

Identifying Subtle Verbal Abuse In Your Life Helpcard
Customer Service

Defusing Hostile Customers Workbook (Public Sector)

Defusing Hostility Helpcard
Jobs & Careers

Crafting/Writing Your Resume Helpcard

Preparing For Your Interview Helpcard

Layoff Proofing While You Still Have A Job Helpcard

Influencing The Boss Helpcard
Management & Performance Appraisals  

Performance Management - Why Doesn't It Work? - The Book

Autographed Limited Edition Collectors Copies of Performance Management - A Briefcase Book

Performance Planning For Managers Helpcard

Performance Appraisal For Managers Helpcard

Performance Management Checklist For Managers

Getting The Most From Performance Appraisals For Employees Helpcard

The Responsive Manager Helpcard
Strategic Planning

An Integrated Strategic Planning Model Helpcard

Making Strategic Planning Work Helpcard
Training & Learning Related

Presenting To Difficult & Resistant Groups Helpcard

Training Needs Assessment Step By Step Helpcard

One-2-One Training For Small Business Owners Helpcard
Books By Robert Bacal Available Through Most Bookstores and Amazon.com
This page lists the newest additions to our free workplace library by day. You'll find new material on leadership, management, human resources, performance management and much more.

Top : New : 28-Mar-2006

Free Workplace Articles Library - over 2,100 online : What's New

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Customer Service

How to Deal with Difficult Customers

 By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. new (Added: 28-Mar-2006 Hits: 429 )

Customer Service : Call Centers

How Do I Deal With Angry Customers?

 By Dave Taylor - This question and answer article speaks to those call center support persons. See how the author proposes you deal with angry, sometimes irrational customers. Learn how to get through the tough customer interactions. new (Added: 28-Mar-2006 Hits: 507 )



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