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Conflict, Communication & Personal

Conflict Prevention In The Workplace - Using Cooperative Communication - The Book

Using Your Head To Manage Conflict Helpcard

Cooperative Communication Helpcard

Learn To Fight Fair Helpcard

Getting Along With Almost Anyone Helpcard

Contributing To Your Team Helpcard

Using Self Talk To Manage Your Anger Helpcard

Finding & Choosing A Therapist Who Works For You Helpcard

Stressbusters & Stress Management Tips Helpcard

Identifying Subtle Verbal Abuse In Your Life Helpcard


Customer Service

Defusing Hostile Customers Workbook (Public Sector)

Defusing Hostility Helpcard


Jobs & Careers

Crafting/Writing Your Resume Helpcard

Preparing For Your Interview Helpcard

Layoff Proofing While You Still Have A Job Helpcard

Influencing The Boss Helpcard


Management & Performance Appraisals  

Performance Management - Why Doesn't It Work? - The Book

Autographed Limited Edition Collectors Copies of Performance Management - A Briefcase Book

Performance Planning For Managers Helpcard

Performance Appraisal For Managers Helpcard

Performance Management Checklist For Managers

Getting The Most From Performance Appraisals For Employees Helpcard

The Responsive Manager Helpcard


Strategic Planning

An Integrated Strategic Planning Model Helpcard

Making Strategic Planning Work Helpcard


Training & Learning Related

Presenting To Difficult & Resistant Groups Helpcard

Training Needs Assessment Step By Step Helpcard

One-2-One Training For Small Business Owners Helpcard


Books By Robert Bacal Available Through Most Bookstores and Amazon.com

This page lists the newest additions to our free workplace library by day. You'll find new material on leadership, management, human resources, performance management and much more.

Top : New : 21-Nov-2006

Free Workplace Articles Library - over 2,100 online : What's New

13 New Links:

Knowledge Management

IBM's KM strategy

By Vicki Powers - Learn how IBM has attained success with knowledge management. Topics such as asset management, and on-demand learning are discussed. See how KM has impact IBM. new (Added: 21-Nov-2006 Hits: 199 )

Good Search is Knowledge Management

By James Robertson - One of the key goals of knowledge management is to ensure that staff have the information they need, at the time they need it. new (Added: 21-Nov-2006 Hits: 379 )

KM For Consistency and Innovation

By James Robertson - This briefing contrasts the role of knowledge management in supporting both innovation and consistency. new (Added: 21-Nov-2006 Hits: 225 )

Feed Your Enterprise with RSS

By Patrick Kennedy - Conceptually, 'news feeds' are quite simple, allowing content to be delivered over the internet. Web users are very familiar with the idea of feeds, but what about their use within an organisation? new (Added: 21-Nov-2006 Hits: 128 )

Intranets and Knowledge Sharing

By James Robertson - The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs. new (Added: 21-Nov-2006 Hits: 293 )

NRMA Case Study

By James Robertson - Read about the project to create a customised content management system for the NRMA. It now holds over 15,000 pages, and is constant use by a dedicated team of over half a dozen authors. new (Added: 21-Nov-2006 Hits: 113 )

How To Evaluate a Content Management System

By James Robertson - There are a huge number of vendors and products in the CMS market, and comparing them is difficult. This paper describes tools, techniques and tips for selecting a CMS that meets your needs. new (Added: 21-Nov-2006 Hits: 136 )

Centralised or Decentralised Authoring?

By James Robertson - There is no 'correct' answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches. new (Added: 21-Nov-2006 Hits: 125 )

Losing Sight of The Content in a CMS

By James Robertson - Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content. new (Added: 21-Nov-2006 Hits: 127 )

Knowledge Management for Call Centres

By James Robertson - Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties. new (Added: 21-Nov-2006 Hits: 328 )

Managing Key Information

By James Robertson - There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored. new (Added: 21-Nov-2006 Hits: 163 )

The 'All Together' Rule For Intranets

By James Robertson - Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks new (Added: 21-Nov-2006 Hits: 106 )

Beating the Boomer Brain Drain Blues

By Susannah Patton - The oldest baby boomers are six years away from retirement. Will your company continue to thrive if they take their knowledge with them? Here’s how to identify who has key knowledge and how to keep it within the company walls. new (Added: 21-Nov-2006 Hits: 226 )



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