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Conflict, Communication & Personal

Conflict Prevention In The Workplace - Using Cooperative Communication - The Book

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Contributing To Your Team Helpcard

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Identifying Subtle Verbal Abuse In Your Life Helpcard
Customer Service

Defusing Hostile Customers Workbook (Public Sector)

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Performance Management - Why Doesn't It Work? - The Book

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This page lists the newest additions to our free workplace library by day. You'll find new material on leadership, management, human resources, performance management and much more.

Top : New : 21-Mar-2006

Free Workplace Articles Library - over 2,100 online : What's New

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Emotional Intelligence

Emotional Intelligence Best Practices

 By n a - Find 22 guidelines about how to promote emotional intelligence in the workplace from the Consortium for Research on emotional intelligence in Organizations. Some guidelines feel a lot like good basic management, but they are worth a read. new (Added: 21-Mar-2006 Hits: 478 )

Mergers and Acquisitions

What is a Merger?

 By n a - This brief article discusses some different merger types at a high level. Included is some information about how some mergers between companies are performed. new (Added: 21-Mar-2006 Hits: 456 )

Managing Mergers Successfully

 By F. John Reh - A lot has been written about the financial aspects of merging companies. Less attention has been focused on the human element. Successful merger management absolutely requires successful management of the people involved. new (Added: 21-Mar-2006 Hits: 465 )

The mechanics of managing a merger

 By Carol Hartman - This article dated from 1997 remains relevant in today's business world. Many small businesses consider mergers as one way to cut overhead costs, increase efficiency or battle a common competitor. But gettin' hitched involves more than just deciding whose name to use, where to set up shop and who runs the show; it creates new challenges of planning, research and marketing. And even then, experts say, expect things that you hadn't thought of to pop up. new (Added: 21-Mar-2006 Hits: 386 )

Balancing Service With Savings: Customer-Centric
Merger Integration in Retail Banking

By Thomas Olsen and Xavier Brice

 By Thomas Olsen and Xavier Brice - Traditionally, M&A integrations have been driven by operations specialists, with a focus on saving costs and eliminating redundancy. Today’s acquirers must put customer retention at the top of their post-merger agenda. This requires a new approach, one led increasingly by senior sales and marketing management and focused on growing the value of the customer base. new (Added: 21-Mar-2006 Hits: 216 )



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