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Law Firm Knowledge Management

By Ron Friedmann - Medicine increasingly is driven by empircal best practices. Should law firm knowledge management develop best practices? This article summarizes a discussion that I moderated on the topic at February 2007 large law firm knowledge management meeting. (Added: 3-Sep-2008 Hits: 179 )

Knowledge Is Power. Really.

By Nancy Ferris - n the 1980s, it was fashionable to talk about the difficulty of making good use of raw data. The prescription for that problem: Transform data into information, with the help of next-generation technology and better management. So corporations and government agencies poured billions of dollars into new systems that held out the promise of a cure for poor information. (Added: 21-Apr-2001 Hits: 1209 )

Knowledge Management for Call Centres

By James Robertson - Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties. (Added: 21-Nov-2006 Hits: 703 )

The 'All Together' Rule For Intranets

By James Robertson - Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks (Added: 21-Nov-2006 Hits: 279 )

From Information to Knowledge Management - Are You Prepared?

By David Skyrne - This paper reviews the role of the Internet in the current 'knowledge revolution'. Knowledge has emerged as a current 'hot topic' for many organisations. Many see knowledge management as the next source of competitive advantage. (Added: 21-Apr-2001 Hits: 1877 )

Knowledge Management 101

By Wally Brock - Knowledge Management is the management buzzword of the year. But what does it really mean? Our guest author provides some pointers and definitions to help you understand what KM is all about. (Added: 21-Apr-2001 Hits: 1581 )

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