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Recyclable Content

By Mike Donoghue - To think that content should be able to stand on its own is no longer appropriate, though: It must be designed to be reusable and recyclable so that it can be distributed throughout an enterprise and the environment at large in order to be effective. (Added: 3-Sep-2008 Hits: 76 )

Knowledge Management 101

By Wally Brock - Knowledge Management is the management buzzword of the year. But what does it really mean? Our guest author provides some pointers and definitions to help you understand what KM is all about. (Added: 21-Apr-2001 Hits: 1433 )

Centralised or Decentralised Authoring?

By James Robertson - There is no 'correct' answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches. (Added: 21-Nov-2006 Hits: 247 )

NRMA Case Study

By James Robertson - Read about the project to create a customised content management system for the NRMA. It now holds over 15,000 pages, and is constant use by a dedicated team of over half a dozen authors. (Added: 21-Nov-2006 Hits: 262 )

Knowledge Management for Call Centres

By James Robertson - Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties. (Added: 21-Nov-2006 Hits: 596 )

Knowledge Management for the New World of Business

By NA - Knowledge Management caters to the critical issues of organizational adaption, survival and competence in face of increasingly discontinuous environmental change.... Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings. (Added: 12-Sep-2001 Hits: 1101 )

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