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Live With Heart - Handling Difficult People

By Amy Frost - It's quite clear that if you treat people like idiots, they will behave like idiots. Jerome Bruner What defines a difficult person? One definition -- Someone who makes it a challenge to accomplish your goals or who makes it hard to just keep moving with enjoyment. You cannot change difficult people but you can control your responses to them and learn skills to cope in a healthy ways. Effective listening is one important key to defusing and not "creating" difficult people and situations. Paraphrasing, perception checking and silence can all be used to enhance connection. (Added: 28-May-2003 Hits: 2103 )

Dealing With Difficult People

By Alan Seeler - It seems like no matter what area of life we are in there are always some people who are difficult to get on with. They are either exceptionally prickly, or don't seem to care less, couldn't be bothered, or are remarkably self-centred and inconsiderate. We want to suggest a different approach, one that concentrates on how we are observing. This is based on the following premise: We do not know how things are, we only know how we observe them. (Added: 28-May-2003 Hits: 3020 )

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We list the best books on handling difficult and unpleasant people with brief reviews.

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Pages Updated On: 17-Dec-2008 - 21:38:37