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Live With Heart - Handling Difficult PeopleBy Amy Frost - It's quite clear that if you treat people like idiots, they will behave like idiots. Jerome Bruner What defines a difficult person? One definition -- Someone who makes it a challenge to accomplish your goals or who makes it hard to just keep moving with enjoyment. You cannot change difficult people but you can control your responses to them and learn skills to cope in a healthy ways. Effective listening is one important key to defusing and not "creating" difficult people and situations. Paraphrasing, perception checking and silence can all be used to enhance connection. (Added: 28-May-2003 Hits: 1918 )Case Study - Disruptive But ValuableBy NA - The case of a very valuable employee who is also disruptive. How do you balance the contribution of an individual against the disruption it causes? (Added: 23-Sep-2001 Hits: 2166 )Dealing with Difficult People, Part 1By Daniel Robin - Each of us has a "difficult" person hiding inside. Some have it well hidden and only let it out on rare occasions %u2013 unleashing it at the driver of another car, or during competitive sports, or as a familiar loop with a family member. Still others, despite best efforts at self-control, are just one step away from being the case study at some workshop on difficult personality types. (Added: 10-May-2001 Hits: 2777 )Dealing with Difficult People, Part 3By Daniel Robin - Dealing with difficult people begins with identifying and naming the behaviors that are so exasperating %u2013 you know, the types of behavior that drive you nuts, that trigger a strong reaction in you. (Added: 10-May-2001 Hits: 2481 )Giving Negative Feedback WellBy Lyndsay Swinton - Giving negative feedback may be the kindest way to change behaviour. And believe it or not, there are ways of giving negative feedback that make it less painful for all parties involved. (Added: 15-Aug-2004 Hits: 1379 )Techniques for dealing with difficult peopleBy John Baker - Short. During this period of difficult economic times, emotions run high when dealing with sensitive issues. Below are nine points to consider when dealing with people about these issues. These points are routinely used by mediators during financial mediation sessions. (Added: 28-May-2003 Hits: 2901 )Sub Categories About
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