|
||
|
|
|
| Menu: | Main Page | Articles by Robert Bacal | Learning Tools For Busy People | Reprint Our Articles | All Free | ||||
| Topics: | Leadership | Customer Service | Conflict | Small Business | Training & Dev. | Performance Mgmt. | Communication | Planning | |
 Bacal & Associates - Meeting your learning needs for almost two decades |
|||||||||
Featured Busy Learner Tools
Top : Difficult People : Page 2 Free Workplace Articles Library - over 2,100 online : Difficult People
Live With Heart - Handling Difficult PeopleBy Amy Frost - It's quite clear that if you treat people like idiots, they will behave like idiots. Jerome Bruner What defines a difficult person? One definition -- Someone who makes it a challenge to accomplish your goals or who makes it hard to just keep moving with enjoyment. You cannot change difficult people but you can control your responses to them and learn skills to cope in a healthy ways. Effective listening is one important key to defusing and not "creating" difficult people and situations. Paraphrasing, perception checking and silence can all be used to enhance connection. (Added: 28-May-2003 Hits: 2453 )Dealing With A Difficult ColleagueBy Robert Bacal - Most people use the term personality conflict to describe this situation. I don't like that term because it implies that the problem is largely unfixable since it is unlikely that either you or the other person is going to change their personalities. To get anything constructive out of this you are going to have to get down to specific behaviours, not personalities. (Added: 17-Oct-2000 Hits: 3266 )Article: Dealing with Difficult People, Part 2By Daniel Robin - This article will help you understand how "difficult behaviors" in colleagues and customers keep us from doing our best work, and offers strategies for doing something about it. (Added: 10-May-2001 Hits: 3684 )
Related Categories: |
| 2008-2009 © Copyright Bacal & Associates Our Privacy Policy |