topline
mylogo
  Main Page  Articles by Robert Bacal Learning Tools For Busy People Reprint Our Articles All Free Giving The Business To Social Media      
  Leadership Customer Service Conflict Small Business Training & Dev. Performance Mgmt. Communication Planning  
spaceBacal & Associates - Meeting your learning needs for almost two decades
free articles about providing great customer service regardless of industry


Featured Busy Learner Tools

If you and your staff deal with difficult, angry and hostile clients, make sure to check out "Defusing Hostile Customers Workbook", the complete learning solution to improve employee skills with difficult customers.

Click on the image below for more information.

Improve customer service for difficult and angry customers. Defusing Hostile Customers Workbook

 

On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Page 3

Customer Service

Making customer satisfaction surveys work

 By Martin Day - Customer Satisfaction is important for all businesses and this articles shows how online surveys provides a low cost, quick and easy method to obtain customer feedback. (Added: 10-Mar-2005 Hits: 834 )

Strategize For Customer Loyalty!: Small Business Marketing - BusinessTown

 By Unknown - It takes a lot less money to increase your retention of current customers than to find new ones-but I know I don't give it as much effort as I should because it does take a lot of energy and effort!" (Added: 14-Apr-2001 Hits: 1283 )

Five Things More Important than WHAT You're Selling - I

 By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 1003 )

How To Write Effective Complaint Letters

 By n a - If you are on the receiving end of poor customer service, here's several suggestions for expressing your dissatisfaction. And if you are a provider of a service, use this advice to let your customers know how important it is that you hear their concerns and complaints. (Added: 28-Nov-2008 Hits: 212 )

How to Use Email to Build Client Relationships

 By Kevin Lawrence - In a world moving at a faster pace every day, where people expect their needs and desires to be satisfied instantly, email is the ultimate relationship and business building tool. There is no better way to keep up with the demand for prompt and quick service that exists in today's frenetically paced market. Email can help you add value, increase customer loyalty and generate endless referrals. (Added: 13-Feb-2006 Hits: 658 )

Generate Client Feedback And Use It To Increase Your Profitability

 By Kevin Lawrence - Creating and maintaining strong relationships is the key to developing a loyal, thriving client base. That's why - instead of guessing where you stand with your clients or how you need to improve - it makes sense to ask lots of questions. Generating feedback from your clients is the best way to promote the long term health and success of your business (Added: 13-Feb-2006 Hits: 688 )

Sub Categories About Customer Service :
Call Centers (8)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

Pages Updated On: 31-Aug-2010 - 13:55:06