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Career and Job Success Public Library: Customer Service



free articles about providing great customer service regardless of industry


Making customer satisfaction surveys work

By Martin Day - Customer Satisfaction is important for all businesses and this articles shows how online surveys provides a low cost, quick and easy method to obtain customer feedback. (Added: 10-Mar-2005 Hits: 920 )

How To Improve Customer Service

By Doug Howardell - Organizations exceed customer expectations by focusing improvement efforts in three areas: customer friendly processes, employee commitment to customer service, and customer dialog according to Eberhard Scheuing in his book Creating Customer s for Life. Each of these three areas has an internal component and an external component. (Added: 14-Apr-2001 Hits: 2650 )

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