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Top : Customer Service : Page 2
Career and Job Success Public Library:
Customer Service
free articles about providing great customer service regardless of industry
Five Things More Important than WHAT You're Selling - I
By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 1056 )Branding Fiasco -- Better Be Who You Say You Are!
By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 956 )The 5 Faces of Your Customer
By Wendy Montes de oca - This is a discussion of one of the author's favorite business books. Here's a recap of the 5 stages of the customer life-cycle and how your small business can benefit from each. (Added: 1-Dec-2008 Hits: 349 )CRM for Troubled Times
By Mike Donoghue - These are the times when, although we may require support ourselves, our customers need nurturing even more. (Added: 1-Dec-2008 Hits: 368 )Providing Excellent Internal Customer Service
By Donna Earl - Good customer service does indeed begin at home and this article shows how to help your organization foster a great internal customer service environment that will be passed onto your external customers. (Added: 9-Sep-2008 Hits: 354 )Strategize For Customer Loyalty!: Small Business Marketing - BusinessTown
By Unknown - It takes a lot less money to increase your retention of current customers than to find new ones-but I know I don't give it as much effort as I should because it does take a lot of energy and effort!" (Added: 14-Apr-2001 Hits: 1410 )Providing Quality Web-Based Customer Service
By James Lester, Micheal Lough - This short article presents several good reasons why your business wants to provide quality web-based customer service. Learn how your customers define a well-planned and user-friendly web-site. (Added: 9-Sep-2008 Hits: 263 )Power-Up Article - Dis-Un-Empowerment
By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1567 )| Library Home Page |
Pages Updated On:
10-Dec-2011
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09:58:53
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