Keeping Up With the Vigilante Consumer

By Patricia Fripp, CSP, CPAE - Superb customer service can make all the difference. We have to exceed the vigilante consumers' expectations. Here are some strategies for success. (Added: 21-Feb-2002 Hits: 803 )

CUSTOMER SERVICE 101

By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 3078 )

“We Can’t Forecast Our Business!”

By R. Michael Donovan - ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan article entitled “We Can’t Forecast Our Business!” is a statement he has heard countless times in over 25 years in consulting. Donovan contends that most companies are doing forecasting without the right tools, proper training, a defined process and the necessary information to support good forecasting. As a result, the consequence is a significant and unfavorable impact on overall business performance. (Added: 23-May-2001 Hits: 690 )

Where's The People Factor?

By Dave Bowman - It seems organizations are becoming more anonymous and technologically robotic every day. They're substituting machines for people at an ever-accelerating rate. And, when a human being is present, it's so often a low-paid, untrained, discourteous person, at least judging from the quality of service (or lack of it). (Added: 7-May-2001 Hits: 845 )

Generate Client Feedback And Use It To Increase Your Profitability

By Kevin Lawrence - Creating and maintaining strong relationships is the key to developing a loyal, thriving client base. That's why - instead of guessing where you stand with your clients or how you need to improve - it makes sense to ask lots of questions. Generating feedback from your clients is the best way to promote the long term health and success of your business ^new (Added: 13-Feb-2006 Hits: 380 )

Making customer satisfaction surveys work

By Martin Day - Customer Satisfaction is important for all businesses and this articles shows how online surveys provides a low cost, quick and easy method to obtain customer feedback. (Added: 10-Mar-2005 Hits: 561 )

Customer Service : Free articles on all aspects of providing great customer service