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On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Page 2

Customer Service

Branding Fiasco -- Better Be Who You Say You Are!

 By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 766 )

CRM for Troubled Times

 By Mike Donoghue - These are the times when, although we may require support ourselves, our customers need nurturing even more. (Added: 1-Dec-2008 Hits: 159 )

How to Build Your Business with Referrals

 By Kevin Lawrence - Your business is a lot like a big wooden barrel in an old farmyard full of other barrels. Your barrel holds all of your customers. The other barrels belong to your competition. When a customer leaves, for whatever reason, think of this as your barrel of business leaking - part of its content is being drained (Added: 13-Feb-2006 Hits: 633 )

Predicting Service Levels - Managing Information (customer management article, Melbourne, Victoria, Australia)

 By Derek Stockley - Learn why your organization should know how to predict service requirements. Managing this information is key to your company's success. Also learn some strategies that will help you predict your service levels. (Added: 3-May-2006 Hits: 499 )

Keeping Up With the Vigilante Consumer

 By Patricia Fripp, CSP, CPAE - Superb customer service can make all the difference. We have to exceed the vigilante consumers' expectations. Here are some strategies for success. (Added: 21-Feb-2002 Hits: 938 )

How To Improve Customer Service

 By Doug Howardell - Organizations exceed customer expectations by focusing improvement efforts in three areas: customer friendly processes, employee commitment to customer service, and customer dialog according to Eberhard Scheuing in his book Creating Customer s for Life. Each of these three areas has an internal component and an external component. (Added: 14-Apr-2001 Hits: 2456 )

Sub Categories About Customer Service :
Call Centers (8)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

Pages Updated On: 30-Jan-2010 - 17:27:11