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On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Page 2

Customer Service

CRM for Troubled Times

 By Mike Donoghue - These are the times when, although we may require support ourselves, our customers need nurturing even more. (Added: 1-Dec-2008 Hits: 228 )

Predicting Service Levels - Managing Information (customer management article, Melbourne, Victoria, Australia)

 By Derek Stockley - Learn why your organization should know how to predict service requirements. Managing this information is key to your company's success. Also learn some strategies that will help you predict your service levels. (Added: 3-May-2006 Hits: 559 )

Customer Service Improvement: It’s Mission Critical To Your Future

 By R. Michael Donovan - ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan asks, “Do you really provide what your customers want and need?” He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement. (Added: 23-May-2001 Hits: 1831 )

“We Can’t Forecast Our Business!”

 By R. Michael Donovan - ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan article entitled “We Can’t Forecast Our Business!” is a statement he has heard countless times in over 25 years in consulting. Donovan contends that most companies are doing forecasting without the right tools, proper training, a defined process and the necessary information to support good forecasting. As a result, the consequence is a significant and unfavorable impact on overall business performance. (Added: 23-May-2001 Hits: 850 )

CUSTOMER SERVICE 101

 By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 3405 )

It's All About Relationships, People!

 By Andy Jordan - A PM succeeds or fails based on their relationships, but how do you actively manage them? Here we look at three key aspects of CRM for project managers. (Added: 1-Dec-2008 Hits: 203 )

Sub Categories About Customer Service :
Call Centers (8)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

Pages Updated On: 31-Aug-2010 - 13:55:06