Making customer satisfaction surveys work

By Martin Day - Customer Satisfaction is important for all businesses and this articles shows how online surveys provides a low cost, quick and easy method to obtain customer feedback. (Added: 10-Mar-2005 Hits: 579 )

How to Use Email to Build Client Relationships

By Kevin Lawrence - In a world moving at a faster pace every day, where people expect their needs and desires to be satisfied instantly, email is the ultimate relationship and business building tool. There is no better way to keep up with the demand for prompt and quick service that exists in today's frenetically paced market. Email can help you add value, increase customer loyalty and generate endless referrals. (Added: 13-Feb-2006 Hits: 419 )

How to Deal with Difficult Customers

By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. (Added: 28-Mar-2006 Hits: 538 )

Predicting Service Levels - Managing Information (customer management article, Melbourne, Victoria, Australia)

By Derek Stockley - Learn why your organization should know how to predict service requirements. Managing this information is key to your company's success. Also learn some strategies that will help you predict your service levels. (Added: 3-May-2006 Hits: 343 )

Where's The People Factor?

By Dave Bowman - It seems organizations are becoming more anonymous and technologically robotic every day. They're substituting machines for people at an ever-accelerating rate. And, when a human being is present, it's so often a low-paid, untrained, discourteous person, at least judging from the quality of service (or lack of it). (Added: 7-May-2001 Hits: 868 )

Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One

By Rebecca Morgan - Often customers come to you with an annoyance or irritation. Depending upon how you interact with them, you can either de-escalate their upset, or you can send it sky high. Following are some areas for you to watch to make sure you're doing everything you can to keep them from going through the roof. (Added: 14-Apr-2001 Hits: 3205 )

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