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| Customer Service : Suggested Books - Suggested books to help improve customer service | |
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Customer Service : Suggested Books Help, Advice, Hints & InformationBest Practices in Customer ServiceBy Ron Zemke - The book itself contains 35 chapters written by experts in customer service, and maps out the WHY'S and HOW'S of superior customer service, one of the areas where the competitive advantages are determined. And, while many people forget that SMALL businesses have a greater need to provide excellent top quality service, this is a book for anyone in any industry. (Added: 11-Feb-2002 Hits: 1047 )The Big Book of Customer Service Training Games : Quick, Fun Activities forBy Peggy Carlaw, Vasudha Kathleen Deming - This book is part of a family of similar books containing learning games and activites, but this one focuses on the customer service area. It contains 50 games that focus on skills such as listening, smoothing out ruffled feathers and so on. Most games are short and can be completed in 15-30 minutes, and the customer service exercise material can be reproduced without restriction. The book is intended both for trainers, or supervisors (Added: 11-Feb-2002 Hits: 1157 )Complete Customer Service Letter BookBy Edward W. Werz, Sally Germain - Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of. Nifty, huh?! So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource. (Added: 11-Feb-2002 Hits: 865 )Creating Customer Connections : How to Make Customer Service a Profit CenteBy Jack Burke - Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations. Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers. (Added: 11-Feb-2002 Hits: 885 )
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Updated On:
1-Jun-2009
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