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Top : Customer Service : Call Centers : Page 2
Customer Service : Call Centers Help, Advice, Hints & Information
Reinventing The Call Center- Customer Service for the Digital World
By NA - Call Centers have been the human interface point for years in areas like catalog sales and order-taking, telephone solicitation, and post-sale service (complaints and returns.) With the e-commerce boom, call centers have become even more important since they play these roles in organizations that may have no other physical presence or means for human contact. (Added: 18-Apr-2001 Hits: 1350 )Customer Service: Stop Sabotaging Your Customer Relationships
By Lora Adrianse - Stop sabotaging those relationships with unnecessary standards that don't really matter to your customers. Your customers and your CSR's will love you for it. (Added: 15-Mar-2005 Hits: 658 )Credit and Collections Call Centers Focus on Service
By J. O'Herron - Here%u2019s how credit and collections call centers apply the concept of customer service to the way they manage inbound and outbound calls. (Added: 18-Apr-2001 Hits: 1346 )How Do I Deal With Angry Customers?
By Dave Taylor - This question and answer article speaks to those call center support persons. See how the author proposes you deal with angry, sometimes irrational customers. Learn how to get through the tough customer interactions. new (Added: 28-Mar-2006 Hits: 507 )Related Categories:
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