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Free articles about call centers and customer service

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On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Call Centers : Page 2

Customer Service : Call Centers

Credit and Collections Call Centers Focus on Service

 By J. O'Herron - Here%u2019s how credit and collections call centers apply the concept of customer service to the way they manage inbound and outbound calls. (Added: 18-Apr-2001 Hits: 1595 )

Reengineering call centers: Reengineering and Continuous Improvement

 By Jeff Hiatt - Business Process Reengineering (BPR) offers call center managers opportunities for operational improvements and cost savings. In many call centers, both Customer Service and This paper summarizes the challenges for call center managers today in the areas of operating costs, service levels and new technology, and discusses the potential for reengineering to allow managers to break out of the traditional cost vs. service trade-off. (Added: 18-Apr-2001 Hits: 1552 )

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Pages Updated On: 30-Jan-2010 - 17:27:11