Power-Up Article - Dis-Un-Empowerment

By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1245 )

How to Deal with Difficult Customers

By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. ^new (Added: 28-Mar-2006 Hits: 429 )

Customer Service Improvement: It’s Mission Critical To Your Future

By R. Michael Donovan - ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan asks, “Do you really provide what your customers want and need?” He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement. (Added: 23-May-2001 Hits: 1550 )

Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One

By Rebecca Morgan - Often customers come to you with an annoyance or irritation. Depending upon how you interact with them, you can either de-escalate their upset, or you can send it sky high. Following are some areas for you to watch to make sure you're doing everything you can to keep them from going through the roof. (Added: 14-Apr-2001 Hits: 3134 )

Health Care Organizations: Process for Handling Patient Grievances

By Patrice Spath - To meet the CMS Conditions of Participation regulations, hospitals must have a systematic mechanism for investigating patient grievances. Learn how to create a process that complies with requirements. (Added: 28-Nov-2003 Hits: 406 )

Predicting Service Levels - Managing Information (customer management article, Melbourne, Victoria, Australia)

By Derek Stockley - Learn why your organization should know how to predict service requirements. Managing this information is key to your company's success. Also learn some strategies that will help you predict your service levels. ^new (Added: 3-May-2006 Hits: 297 )

Customer Service : Free articles on all aspects of providing great customer service