|
Top : Customer Service
Career and Job Success Public Library:
Customer Service
free articles about providing great customer service regardless of industry
Health Care Organizations: Process for Handling Patient Grievances
By Patrice Spath - To meet the CMS Conditions of Participation regulations, hospitals must have a systematic mechanism for investigating patient grievances. Learn how to create a process that complies with requirements. (Added: 28-Nov-2003 Hits: 596 )Five Things More Important than WHAT You're Selling - I
By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 1059 )Keeping Up With the Vigilante Consumer
By Patricia Fripp, CSP, CPAE - Superb customer service can make all the difference. We have to exceed the vigilante consumers' expectations. Here are some strategies for success. (Added: 21-Feb-2002 Hits: 1025 )The 5 Faces of Your Customer
By Wendy Montes de oca - This is a discussion of one of the author's favorite business books. Here's a recap of the 5 stages of the customer life-cycle and how your small business can benefit from each. (Added: 1-Dec-2008 Hits: 354 )Seven Steps To Remarkable Customer Service
By Joel Spolsky - A first-hand account of providing remarkable customer service. One suggestion for 'fixing things two ways' is particularly interesting. One other step, 'memorizing awkward phrases' is also advice you won't want to forget. (Added: 9-Sep-2008 Hits: 573 )Why Zappos Pays New Employees to Quit
By Bill Taylor - Read this article to find out how this internet shoe company consistenly provides great customer service. Quite innovative! (Added: 9-Sep-2008 Hits: 416 )How To Write Effective Complaint Letters
By n a - If you are on the receiving end of poor customer service, here's several suggestions for expressing your dissatisfaction. And if you are a provider of a service, use this advice to let your customers know how important it is that you hear their concerns and complaints. (Added: 28-Nov-2008 Hits: 394 )Providing Competitive Customer Care
By Terry Sinnott - Eight customer care tips are provided here. Learn why effective leadership is the number one key to providing excellent customer service. (Added: 9-Sep-2008 Hits: 251 )| Library Home Page |
Pages Updated On:
8-Feb-2012
-
09:03:18
We have much more on this topic: Please Search!
|