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On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service

Customer Service

Generate Client Feedback And Use It To Increase Your Profitability

 By Kevin Lawrence - Creating and maintaining strong relationships is the key to developing a loyal, thriving client base. That's why - instead of guessing where you stand with your clients or how you need to improve - it makes sense to ask lots of questions. Generating feedback from your clients is the best way to promote the long term health and success of your business (Added: 13-Feb-2006 Hits: 594 )

Top 12 Ways You Can Over-Deliver Value To Your Clients

 By Kevin Lawrence - In our business, we're often asked the question: "How can I over-deliver to ensure high levels of customer retention and referrals?" Here's our answer, in the form of a "Top 12 Ways You Can Over-Deliver Value To Your Clients" list. (Added: 13-Feb-2006 Hits: 773 )

Power-Up Article - Dis-Un-Empowerment

 By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1449 )

Why Zappos Pays New Employees to Quit

 By Bill Taylor - Read this article to find out how this internet shoe company consistenly provides great customer service. Quite innovative! (Added: 9-Sep-2008 Hits: 159 )

Five Things More Important than WHAT You're Selling - I

 By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 956 )

The 5 Faces of Your Customer

 By Wendy Montes de oca - This is a discussion of one of the author's favorite business books. Here's a recap of the 5 stages of the customer life-cycle and how your small business can benefit from each. (Added: 1-Dec-2008 Hits: 130 )

Sub Categories About Customer Service :
Call Centers (8)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

Pages Updated On: 30-Jan-2010 - 17:27:11