topline
mylogo
Menu:  Main Page  Articles by Robert Bacal Learning Tools For Busy People Reprint Our Articles All Free        
Topics:  Leadership Customer Service Conflict Small Business Training & Dev. Performance Mgmt. Communication Planning  
spaceBacal & Associates - Meeting your learning needs for almost two decades
free articles about providing great customer service regardless of industry

Featured Busy Learner Tools


If you and your staff deal with difficult, angry and hostile clients, make sure to check out "Defusing Hostile Customers Workbook", the complete learning solution to improve employee skills with difficult customers.

Click on the image below for more information.

Improve customer service for difficult and angry customers. Defusing Hostile Customers Workbook

 

On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service

Customer Service

Generate Client Feedback And Use It To Increase Your Profitability

By Kevin Lawrence - Creating and maintaining strong relationships is the key to developing a loyal, thriving client base. That's why - instead of guessing where you stand with your clients or how you need to improve - it makes sense to ask lots of questions. Generating feedback from your clients is the best way to promote the long term health and success of your business (Added: 13-Feb-2006 Hits: 594 )

Top 12 Ways You Can Over-Deliver Value To Your Clients

By Kevin Lawrence - In our business, we're often asked the question: "How can I over-deliver to ensure high levels of customer retention and referrals?" Here's our answer, in the form of a "Top 12 Ways You Can Over-Deliver Value To Your Clients" list. (Added: 13-Feb-2006 Hits: 773 )

Power-Up Article - Dis-Un-Empowerment

By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1449 )

Why Zappos Pays New Employees to Quit

By Bill Taylor - Read this article to find out how this internet shoe company consistenly provides great customer service. Quite innovative! (Added: 9-Sep-2008 Hits: 159 )

Five Things More Important than WHAT You're Selling - I

By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 956 )

The 5 Faces of Your Customer

By Wendy Montes de oca - This is a discussion of one of the author's favorite business books. Here's a recap of the 5 stages of the customer life-cycle and how your small business can benefit from each. (Added: 1-Dec-2008 Hits: 130 )

Sub Categories About Customer Service :
Call Centers (8)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

Pages Updated On: 30-Jan-2010 - 17:27:11