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Top : Customer Service

Customer Service Help, Advice, Hints & Information

Providing Excellent Internal Customer Service

 By Donna Earl - Good customer service does indeed begin at home and this article shows how to help your organization foster a great internal customer service environment that will be passed onto your external customers. (Added: 9-Sep-2008 Hits: 120 )

Power-Up Article - Dis-Un-Empowerment

 By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1411 )

It's All About Relationships, People!

 By Andy Jordan - A PM succeeds or fails based on their relationships, but how do you actively manage them? Here we look at three key aspects of CRM for project managers. (Added: 1-Dec-2008 Hits: 58 )

Customer Service Improvement: It’s Mission Critical To Your Future

 By R. Michael Donovan - ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan asks, “Do you really provide what your customers want and need?” He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement. (Added: 23-May-2001 Hits: 1747 )

Providing Excellent Customer Service

 By Kamyar Shah - Some very good tips for providing excellent customer service in the retail sector as well as the restaurant industry. (Added: 9-Sep-2008 Hits: 349 )

CRM for Troubled Times

 By Mike Donoghue - These are the times when, although we may require support ourselves, our customers need nurturing even more. (Added: 1-Dec-2008 Hits: 88 )

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More Specific Customer Service Help:
Call Centers (10)
Find articles related to call centers and customer service in this difficult environment
Suggested Books (10)
Suggested books to help improve customer service

 

Pages Updated On: 1-Jun-2009 - 14:13:45

 

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