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Conflict, Communication & Personal Conflict Prevention In The Workplace - Using Cooperative Communication - The Book Using Your Head To Manage Conflict Helpcard Cooperative Communication Helpcard Learn To Fight Fair Helpcard Getting Along With Almost Anyone Helpcard Contributing To Your Team Helpcard Using Self Talk To Manage Your Anger Helpcard Finding & Choosing A Therapist Who Works For You Helpcard Stressbusters & Stress Management Tips Helpcard Identifying Subtle Verbal Abuse In Your Life Helpcard

Customer Service Defusing Hostile Customers Workbook (Public Sector) Defusing Hostility Helpcard

Jobs & Careers Crafting/Writing Your Resume Helpcard Preparing For Your Interview Helpcard Layoff Proofing While You Still Have A Job Helpcard Influencing The Boss Helpcard

Management & Performance Appraisals   Performance Management - Why Doesn't It Work? - The Book Autographed Limited Edition Collectors Copies of Performance Management - A Briefcase Book Performance Planning For Managers Helpcard Performance Appraisal For Managers Helpcard Performance Management Checklist For Managers Getting The Most From Performance Appraisals For Employees Helpcard The Responsive Manager Helpcard

Strategic Planning An Integrated Strategic Planning Model Helpcard Making Strategic Planning Work Helpcard

Training & Learning Related Presenting To Difficult & Resistant Groups Helpcard Training Needs Assessment Step By Step Helpcard One-2-One Training For Small Business Owners Helpcard

Books By Robert Bacal Available Through Most Bookstores and Amazon.com

Self Defeating Styles of Anger - Part I

By Mark Gorkin - What's your first thought when you read the word "anger"? Frustration? Yelling? Violence? Avoidance? Out of Control? These are typical audience responses. Why so many negative associations? Try this question: Did you grow up in a family where it felt safe and secure expressing your angry feelings? ^{Most Read} (Added: 11-Feb-2001 Hits: 8435 )

Controlling Anger Before Anger Controls You

By APA - Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems%u2014problems at work, in your personal relationships, and in the overall quality of your life. And it can make you feel as though you're at the mercy of an unpredictable and powerful emotion. This brochure is meant to help you understand and control anger. ^{Most Read} (Added: 14-Feb-2001 Hits: 15999 )

Anger: What Is It? and Why -- plus Self Test

By Constance McKenzie - Anger is one of the most misunderstood and overused of human emotions. First, anger is a reaction to an inner emotion and not a planned action. Second, anger is easier to show: everyone gets angry. Third, the feelings underlying the anger reaction make us feel vulnerable and weak; anger makes us feel, at least momentarily, strong and in control. ^{Most Read} (Added: 25-Feb-2001 Hits: 16530 )

Personal Growth: The Four Faces of Anger

By Mark Gorkin - What's the first thought that comes to mind when you hear the word ANGER? Frustration? Yelling? Loss of Control? Violence? Maybe fear, silence or avoidance? All reasonable responses...Or are they? A bit one-sided, for my taste, that is, the "anger glass" appears "half empty." How about a "half full" perspective: confrontation, energy, power and tenacity? Or honesty and being real? ^{Most Read} (Added: 25-Feb-2001 Hits: 9856 )

Alarming "You"s or Disarming "I"s:Power Struggles vs. Powerful Strategies

By Mark Gorkin - A challenging aspect of the anger skills component of my "Practicing Safe Stress" program is helping participants realize that "Assertion" is one of "The Four Faces of Anger," a model based on whether anger expression is "Constructive" or "Destructive" and "Purposeful" or "Spontaneous ^{Most Read} (Added: 25-Feb-2001 Hits: 7749 )

Keeping Your Emotional Cool

By Jan Pedersen - Discover how what we're listening to determines what we get upset about...and how to calm yourself down once you've become upset. ^{Most Read} (Added: 19-Mar-2001 Hits: 10951 )

Anger Management

By Robert Westermeyer - Anger, in and of itself, is not dysfunctional. Anger is an emotion, which, like anxiety, affects many systems (emotional, cognitive and physiological). It is typically activated when a person believes he or she has been deliberately provoked. In terms of survival, anger can be looked at as a necessary driving force when "fight" as opposed to "flight" is required. ^{Most Read} (Added: 31-Jul-2001 Hits: 15225 )

!Using Self-Talk To Manage Your Anger Helpcard

By Robert Bacal - Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. Many of these techniques are used in cognitive behavior modification therapy. FREE PREVIEW, Instant download. ^{Most Read} (Added: 16-Aug-2002 Hits: 7467 )

Getting Along With Almost Anyone Helpcard

By Robert Bacal - Communication expert/consultant tells you how you can improve your relationships at home and at work by making small, practical changes in how you speak to people. ^{Most Read} (Added: 14-Nov-2001 Hits: 7446 )

Complete Guide to Ethics Management

By Carter McNamara - This free guidebook aims to fill a large void of practical, realistic ethics information for leaders and managers, whether nonprofit or for-profit. ^{Most Read} (Added: 25-Nov-2001 Hits: 10066 )

The Art of Communicating

By Hal Warfield - Breaking down communication into "bites". Ways to improve communication. ^{Most Read} (Added: 28-Feb-2002 Hits: 15224 )

Interpersonal Conflict And Effective Communication

By Donna Bellafiore - Conflict resolutions should be seen as works in progress. Make it a point to ask the other person from time to time how things are going. Something unexpected might have come up or some aspect of the problem may have been overlooked. Your decisions should be seen as open to revision, as long as the revisions are agreed upon mutually. ^{Most Read} (Added: 3-Apr-2006 Hits: 6228 )

HighGain Listening Self-Assessment

By Highgain - ou can check your own listening skills by taking this four-minute self-assessment ^{Most Read} (Added: 3-Dec-2000 Hits: 9843 )

Tips on Listening (Editor's Pick)

By Larry Nadig - Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. ^{Most Read} (Added: 3-Dec-2000 Hits: 11748 )

What's in a Face

By NA - The notion that first impressions are somewhat accurate is an intriguing possibility. Several studies have shown correlations between self and stranger ratings of personality, sometimes with as little exposure as a facial photograph. The reasons for this accuracy remain unclear. ^{Most Read} (Added: 11-Jan-2002 Hits: 7570 )

Conflict And Cooperation At Work

By Robert Bacal - In this article, we are going to look at some important elements of conflict, how it escalates over time, and suggest a few general strategies for dealing with it. ^{Most Read} (Added: 17-Oct-2000 Hits: 7450 )

Applying Critical Thinking- An Important Survival Skill

By Robert Bacal - In order to think more critically, we must be willing to identify and explore our own emotional positions on issues, and our biases and "perceptual goggles". Interestingly enough increasing our own awareness of these factors with respect to particular problems helps us avoid ineffective decisions, while at the same time, helping us learn about ourselves ^{Most Read} (Added: 14-Oct-2000 Hits: 10311 )

Are You A Good Decision Maker?

By NA - Decisions, decisions, decisions. It seems like every time we turn around, we have to make more decisions. The question is, "Are you a good decision maker?" If you aren't (or don't think you are), there is no need to worry. Decision-making is a skill that can be learned by anyone. Although some people may find this particular skill easier than others, everyone applies a similar process. ^{Most Read} (Added: 5-Aug-2003 Hits: 5682 )

Rational Decision-Making Process Summayr

By NA - Short summary/overview of the rational decision-making process including what it assumes and decision-making steps ^{Most Read} (Added: 5-Aug-2003 Hits: 19301 )

Diversity Statistics

By NA - Great resource for statistics on diversity and the barriers faced by minorities ^{Most Read} (Added: 15-Sep-2001 Hits: 5809 )

18 Common Interview Questions with Suggested Answers

By Job Searching: Technical - Before you head out to a job interview, it's a good idea to practice answering the types of questions employers will likely ask. Here are samples of the more common questions, with suggested answers and links to more. ^{Most Read} (Added: 23-Sep-2001 Hits: 5444 )

Reference Letter Sample

By Shaun Fawcett - This page focuses on true "reference letters" and defines exactly what makes them different from "recommendation letters". Links to three typical "letter of reference" samples are also provided. ^{Most Read} (Added: 12-Sep-2006 Hits: 5632 )

A Culture of Commitment - Leadership

By Herb Kelleher - HAT'S the secret to building a great organization? How do you sustain consistent growth, profits, and service in an industry that can literally change overnight? And how do you build a culture of commitment and performance when the notion of loyalty -- on the part of customers, employees, and employers -- seems like a quaint anachronism? I can answer basically in two words: be yourself. ^{Most Read} (Added: 20-Apr-2001 Hits: 6813 )

Communicating with Credibility by Christine W. Zust - EmergingLeader.com

By Christine Zust - Credibility. How do you get it? More importantly, how do you keep it? Gaining credibility takes years to achieve, and maintaining it is a lifetime goal for any leader. One wrong move can erase in an instant many years of hard work. Communicating with credibility is an art form, one which you can master by using a few simple guidelines. ^{Most Read} (Added: 21-Apr-2001 Hits: 5439 )

The Five Key Facets of Quality Leadership

By Brian Ward - What are the key facets of quality leadership? Here are the ones that we have distilled from our research and practice...we call it the FACET Leadership Model™: Focus - Authenticity - Courage - Empathy - Timing ^{Most Read} (Added: 8-Oct-2001 Hits: 6859 )

The Five Basic Parts of An Organization

By NA - View a diagram illustrating Mintzberg's concept of the basic parts of an organization and read an explanation. ^{Most Read} (Added: 15-Mar-2003 Hits: 8715 )

Managing Quietly -- Henry Mintzberg

By Henry Mintzberg - Go back five, ten, twenty or more years and read the business press -- about John Scully at Apple, James Robinson at American Express, Robert McNamara at the Defense Department. Heroes of American management all ... for a time. Then consider this proposition: maybe really good management is boring. Maybe the press is the problem, alongside the so-called gurus, since they are the ones who personalize success and deify the leaders (before they defile them). After all, corporations are large and complicated; it takes a lot of effort to find out what has really been going on ^{Most Read} (Added: 15-Mar-2003 Hits: 5742 )

From Strategic Planning to Strategic Thinking

By James Morrison - Henry Mintzberg (1994), in an article appearing in the latest issue of the Harvard Business Review titled "The Fall and Rise of Strategic Planning," states that the label strategic planning should be dropped because strategic planning has impeded strategic thinking. This article reviews Mintzberg's position on strategic planning ^{Most Read} (Added: 17-Mar-2003 Hits: 6216 )

Basics About Employee Motivation (Including Steps You Can Take)

By C. MacNemara - The topic of motivating employees is extremely important to managers and supervisors. Despite the important of the topic, several myths persist -- especially among new managers and supervisors. Before looking at what management can do to support the motivation of employees, it's important first to clear up these common myths. ^{Most Read} (Added: 11-Nov-2001 Hits: 5792 )

Performance improvement and the Balanced Scorecard

By Organized Change Consultancy - Using the balanced scorecard to combine viewpoints of company success ^{Most Read} (Added: 23-Oct-2000 Hits: 5900 )

Using A Balanced Scorecard Approach To Measure Performance

By Workforce Performance Newsletter - Robert S. Kaplan and David P. Norton have developed a set of measures that they refer to as "a balanced scorecard." These measures give top managers a fast but comprehensive view of the organization's performance and include both process and results measures ^{Most Read} (Added: 6-Nov-2000 Hits: 7525 )

Example of Employee Rewards and Recognition Policy

By University of Virginia - The University's Rewards and Recognition Policy is designed to encourage employees to make a performance difference either individually or through teams. The policy recognizes achievements or accomplishments that contribute to the overall objectives of the University. The policy also provides both monetary and non-monetary awards ^{Most Read} (Added: 25-Mar-2002 Hits: 8480 )

Type, Workplace, and Careers

By CAPT - Once you have taken the Myers-Briggs Type Indicator® (MBTI®) instrument, and begin to better understand your individual preferences, the reasons behind past career choices ^{Most Read} (Added: 10-Oct-2002 Hits: 5503 )

20 Problem Solving Tips

By Jeanne Sawyer - Excellent set of tips in adobe acrobat format that summarizes problem solving practices and approaches you can apply to your own problem solving situations. ^{Most Read} (Added: 4-Aug-2003 Hits: 8406 )

Overview fo TQM

By Judith Ann Schlenker - This is an extensive explanation of the basic concepts of total quality management (TQM) with a history lesson (the Japanese were first), definitions of key concepts, and a glossary of terms. There is a good discussion of the change in business paradigms the adoption of this concept causes and the dangers of not taking this old way of thinking (management by objectives) into consideration when moving an organization to the TQM philosophy ^{Most Read} (Added: 21-Apr-2001 Hits: 6157 )

DOUBLE BRAINSTORMING

By Thiagi - A training game for brainstorming in teams ^{Most Read} (Added: 10-Oct-2001 Hits: 20694 )

Genetic Actors

By JVD - Genetic Actors is an activity that forces groups to reach consensus regarding an issue that is coloured by individual participant's values. Best used in Values, Team Building and Problem-Solving workshops. ^{Most Read} (Added: 10-Oct-2001 Hits: 16052 )

Team Gutters Exercise

By NA - Team Gutters is an activity that gets groups thinking creatively about behaviours that are keeping them from becoming a high-performing team. Best used in Team Building workshops. ^{Most Read} (Added: 10-Feb-2002 Hits: 28295 )

Slogans - Intact Team Building Exercise

By Glenn Parker - Purpose To give team members an opportunity to reflect on the image of the team. To provide an opportunity to assess the team with images rather than numbers. ^{Most Read} (Added: 10-Feb-2002 Hits: 24686 )

Working Together 55 Teams

By NA - Objective To work in teams brainstorming ways in which to use a commonplace object. Applications Creativity Group Interaction Icebreaker Team Effort ^{Most Read} (Added: 10-Feb-2002 Hits: 14114 )

33 Hidden Hands (Teams)

By NA - Objective To give participants practice in communicating with other team members and in making group decisions while sequencing a comic strip. Group Size Unlimited. Participants will work in groups of three to four members each. ^{Most Read} (Added: 10-Feb-2002 Hits: 31104 )

VIRTUAL GAMES FOR REAL LEARNING

By Thaigi - OVERVIEW: Since April 1999, we have designed, facilitated and evaluated a series of web-based games on a range of topics with over 1000 practitioners mostly within the vocational and corporate training sectors in Australia and the USA. Our observations and feedback from our players have led us to reinforce what we suspected: that unglamorous, "low tech" but highly functional communications technology like e-mail, bulletin boards and chat can be used as primary tools to promote and encourage collaborative interactive learning online. This article documents our observations and experiences in the use of e-mail games. ^{Most Read} (Added: 4-Jun-2003 Hits: 9202 )

Singature Game

By na - ENERGIZER/ ICEBREAKER A fun, no-physical-impact activity that gets people out of their chairs and talking to other people in the room. ^{Most Read} (Added: 7-Jun-2007 Hits: 19395 )

The Top 10 Icebreakers for Meetings and Training Seminars

By NA - Whether it is a small gathering at your home or a large training seminar, we all want to feel that we have established some commonality with our fellow attendees. By creating a warm, friendly, personal learning environment, the attendees will participate more and learn more! ^{Most Read} (Added: 10-Oct-2001 Hits: 66224 )

Icebreakers - Explanation and Dozens of Ideas

By NA - One of the best icebreaker resources I've found. Includes explanation of the concept, and dozens of icebreakers. ^{Most Read} (Added: 10-Oct-2001 Hits: 66866 )

Creative Icebreakers, Introductions, and Hellos

By Kate Zabriskie - Free icebreaker guide designed to add excitement and variety to training. Both new icebreakers and variations on timeless classics are included. Available as HTML and downloadable PDF. ^{Most Read} (Added: 15-Mar-2004 Hits: 56872 )

Training Needs Checklist

By Wisconsin State Government - Training needs checklist that can be sent to employees. Problematic since it does not link training to work tasks, but might be a good starting point ^{Most Read} (Added: 22-Jan-2004 Hits: 6075 )

Training Needs Assessment - DOI

By DOI - Identifying training needs for your employees requires careful scrutiny of mission objectives, personnel, production, resources, costs, and other factors. The training requirements you identify factor into the total training budget forecasted for your organization, and have impact on the amount of funds that get allocated ^{Most Read} (Added: 22-Jan-2004 Hits: 5441 )

How to Conduct a Needs Assessment that Gets Results

By Seth Leibler - Needs assessments can be valuable tools, if they are done correctly. Not only can they pinpoint training and other performance improvement needs, they can also help you determine practical and realistic solutions that can help your organization achieve the bottom-line business results it requires. This article outlines some common misconceptions about needs assessments, and offers a high-level overview of how you can effectively utilize needs assessments to help you maximize this potentially powerful tool. ^{Most Read} (Added: 22-Jan-2004 Hits: 5995 )

Pages Updated On: 1-Jun-2009 - 14:13:45