Articles911.com
Conflict - Articles related to all aspects of conflict and conflict management including mediation and ADR
Sections Main Page Speaker's Bureau Essential Books/Products Free Previews/Helpcards Free Newsletter Articles By Robert Bacal Book Suggestions Completely FREE Browse All Content Our Services
Topics Conflict Management Change Management Performance Management Strategic & Business Planning Leadership Communication Customer Service Training & Development Small Business

Need help with conflict in your life?

Bacal & Associates produces a number of books and tools you can use to manage conflict and improve your conflict resolution skills. Many of these can be previewed free of charge. Click on the images below.

First, check out "Conflict Prevention In the Workplace - Using Cooperative Communication" to learn how to reduce unnecessary conflict by improving communication skills.

Reduce unnecessary conflict by using this critical cooperative communication skills

For a guide to choosing the best way to approach conflict, try "Using Your Head To Manage Conflict Helpcard"

For general fast learning on improving relationships, check out "Getting Along With Almost Anyone Helpcard"

Learn to get along with others by improving your communication skills

Need a quick summary of how to improve your language use to reduce conflict? Check out our Cooperative Communication Helpcard.

A summary of cooperative communication technqiues

 

  

Top : Conflict : Page 2

Conflict

Not only does conflict affect work productivity but it also affects the health and quality of life of people in the workplace. Unmanaged or destructive conflict can turn the best job into a miserable one. In this section you will find articles on conflict management, conflict resolution, organizational conflict management, conflict management styles and much more. For even more resources to help you develop your conflict management skills visit the Conflict Help Center.

Conflict Management Resources and Help

Understanding and Managing Conflict

 By Wayne Parker - Conflict is a part of everyday life; at home, in the workplace and in social settings. An understanding of why conflict occurs and how it grows will help people manage that conflict and resolve it effectively. (Added: 13-Sep-2001 Hits: 3851 )

Accreted Mediation: Building Clarity and Connection

 By Ike Lasater, Julie Stiles - This article presents a case study of an accreted mediation -- a mediation that builds by adding the parties in the dispute over time. Using the principles of Nonviolent Communication throughout the process, each step is both a stand-alone mediation and an important contribution to the resolution of the dispute. The case study involves two couples in a business dispute. At each step of the accreted mediation process, the focus is to surface needs, make sure parties hear each other's needs, and find strategies that satisfy everyone. (Added: 24-Mar-2006 Hits: 447 )

INTERCULTURAL CONFLICT MANAGEMENT: A MINDFUL APPROACH

 By Stella Ting-Toomey - Intercultural miscommunication and misattributions often underscore intercultural conflict. Individuals coming from two contrastive cultural communities bring with them different value assumptions, expectations, verbal and nonverbal habits, and interaction scripts that influence the conflict process. Intercultural conflict is defined as the perceived or actual incompatibility of values, norms, processes, or goals between a minimum of two cultural parties over content, identity, relational, and procedural issues. (Added: 13-Oct-2003 Hits: 2407 )

Good managers coach employees to handle peer-to-peer issues themselves

 By Joan Lloyd, CSP - There is a Communications Triangle in most organizations. Once a relationship sails into this danger zone, there’s no guarantee it will ever come back. Ironically, many managers enter the Triangle because they think it’s the right thing to do and they have no idea that the relationship could capsize. (Added: 3-Oct-2001 Hits: 2117 )

When is a personality conflict, not a personality conflict?

 By Joan Lloyd, C.S.P. - What is the most commonly misapplied diagnosis when it comes to workplace conflicts? You guessed it: a personality conflict. I suspect the reason we like to attribute so many circumstances to this generic term is because we haven’t dug deep enough to determine the cause of the problem and it’s an easy phrase to slap on just about anything. (Added: 19-Jun-2002 Hits: 1950 )

Dealing With Angry Employees - Tips For Managers

 By Robert Bacal - Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose on an everyday level. Managers play a critical role in determining which of these results will come about. (Added: 14-Oct-2000 Hits: 3277 )

Prev 6 Next 6

Conflict Management Sub-Categories:
Mediation ADR (4)
Articles related to mediation, ADR (alternative dispute resolution.
Suggested Books (9)
Recommended books for those interested in conflict management, conflict prevention, negotiation and mediation.

Related Categories:

Pages Updated On: 27-Aug-2008 - 19:03:34

Need help with customer service issues? Want to build your customer service skills? Visit our new Customer Service Zone website for 100's of free articles, skill building book excerpts and discussion list.

Work911/Bacal & Associates Business & Management Supersite Bacal & Associates - 722 St. Isidore Rd. - Casselman, Ontario, Canada - K0A 1M0 - (613) 764-0241 - Email: ceo@work911.com

We respect the privacy of our visitors. Click here for info