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Need help with conflict in your life?

Bacal & Associates produces a number of books and tools you can use to manage conflict and improve your conflict resolution skills. Many of these can be previewed free of charge. Click on the images below.

First, check out "Conflict Prevention In the Workplace - Using Cooperative Communication" to learn how to reduce unnecessary conflict by improving communication skills.

Reduce unnecessary conflict by using this critical cooperative communication skills

For a guide to choosing the best way to approach conflict, try "Using Your Head To Manage Conflict Helpcard"

For general fast learning on improving relationships, check out "Getting Along With Almost Anyone Helpcard"

Learn to get along with others by improving your communication skills

Need a quick summary of how to improve your language use to reduce conflict? Check out our Cooperative Communication Helpcard.

A summary of cooperative communication technqiues

 

  

Top : Conflict

Conflict

Not only does conflict affect work productivity but it also affects the health and quality of life of people in the workplace. Unmanaged or destructive conflict can turn the best job into a miserable one. In this section you will find articles on conflict management, conflict resolution, organizational conflict management, conflict management styles and much more. For even more resources to help you develop your conflict management skills visit the Conflict Help Center.

Conflict Management Resources and Help

Accreted Mediation: Building Clarity and Connection

 By Ike Lasater, Julie Stiles - This article presents a case study of an accreted mediation -- a mediation that builds by adding the parties in the dispute over time. Using the principles of Nonviolent Communication throughout the process, each step is both a stand-alone mediation and an important contribution to the resolution of the dispute. The case study involves two couples in a business dispute. At each step of the accreted mediation process, the focus is to surface needs, make sure parties hear each other's needs, and find strategies that satisfy everyone. (Added: 24-Mar-2006 Hits: 614 )

Has Turf Guarding Become an Olympic Sport? Managing Workplace Conflict

 By Mary Rau-Foster - Turf guarding, the protection of perceived personal power, status and responsibility, is a covert part of every workplace environment and creates a great deal of conflict. (Added: 10-Mar-2003 Hits: 1011 )

Seven Steps to Handling Interpersonal Differences

 By Daniel Robin - Make no mistake: resolving differences through negotiation is not a logical, linear process. However, this model can serve as a framework for staying on track and learning how and where things go wrong. These seven steps progress from how you might want to begin an effort to resolve differences to how you'd want to complete that effort. Remember to prepare by writing down your goal before taking your first step. Enjoy the dance! (Added: 10-Mar-2003 Hits: 1906 )

When to Engage, When Not to Engage

 By Daniel Robin - Ever notice that with some people you can sit and rationally discuss how differently you see things, and nobody gets hurt? Yet, with others, the small stuff quickly becomes big stuff. What makes the difference? When you think back on the successful disagreements you've had in your life (the ones that ended without loss of hair or dignity, or that actually led to a creative solution), what do they have in common? Because conflict is such a "growth industry," healthy workplace relationships are as essential as they are unusual. This article will highlight tools to help us decide when to dive in and when to observe, detach, or carefully step around the "hornet's nest." (Added: 10-Mar-2003 Hits: 1311 )

Conflict Styles & Styles Matrix

 By NA - There are two major concerns in a conflict. The first concern is achieving your personal goals. You are in conflict because you have a goal that conflicts with another personís goal. You goal may be highly important to you, or it may be of little importance. The second concern is keeping a good working relationship with the other person. You may need to work effectively with the person in the future. How important your personal goals are to you and how important the relationship is to you affects how you act in a conflict. Given these two concerns, five styles of managing conflicts can be identified. Includes quick questionnaire (Added: 13-Oct-2003 Hits: 1821 )

Hocker and Wilmot / Conflict Mapping - Comprehensive Assessment Guides

 By NA - Conflict assessment is the process of systematic collection of information about the dynamics of a conflict. The guides stress open-ended, participant-based data as the path to specifying conflict processes. Such approaches are particularly useful for third parties such as intervention agents and students wishing to study a particular conflict. As a party to the conflict, one can use the guides to collect information from himself or herself and the other party about the conflict. In either case, one needs to use primary information from the parties -for they are the ones who created and maintain the conflict. (Added: 13-Oct-2003 Hits: 1314 )

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Conflict Management Sub-Categories:
Mediation ADR (4)
Articles related to mediation, ADR (alternative dispute resolution.
Suggested Books (9)
Recommended books for those interested in conflict management, conflict prevention, negotiation and mediation.

Related Categories:

Pages Updated On: 1-Jun-2009 - 14:13:45

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