Conflict : Suggested Books : Recommended books for those interested in conflict management, conflict prevention, negotiation and mediation.


 

 

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Verbal Judo : The Gentle Art of Persuasion

By George Thompson - Dr. Thompson has a doctorate in English and is/was a law enforcement officer. His books are readable in plain language. While his work is ideal for law enforcement, I recommend this book for everyone. If these techniques can work in law enforcement, they can work anywhere! Highly recommended. (Added: 26-Mar-2002 Hits: 854 )

Conflict Management : A Communication Skills Approach

By Borisoff and Victor - A conflict management approach based on interpersonal communication, an approach we favor., Authors suggest it is a good resource for professionals. (Added: 26-Mar-2002 Hits: 1131 )

Tongue Fu!

By Sam Horn - Goes along with several of the books in this category, it's only fair we include it here. Jack Canfield of the Chicken Soup books says this: Tongue Fu! is a handbook for verbal self-defense that provides dozens of real-life, constructive alternatives to giving a tongue lashing or to being tongue-tied. (Added: 26-Mar-2002 Hits: 664 )

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