Need help with conflict in your life?

Bacal & Associates produces a number of books and tools you can use to manage conflict and improve your conflict resolution skills. Many of these can be previewed free of charge. Click on the images below.

First, check out "Conflict Prevention In the Workplace - Using Cooperative Communication" to learn how to reduce unnecessary conflict by improving communication skills.

For a guide to choosing the best way to approach conflict, try "Using Your Head To Manage Conflict Helpcard"

For general fast learning on improving relationships, check out "Getting Along With Almost Anyone Helpcard"

Need a quick summary of how to improve your language use to reduce conflict? Check out our Cooperative Communication Helpcard.

Conflict

Not only does conflict affect work productivity but it also affects the health and quality of life of people in the workplace. Unmanaged or destructive conflict can turn the best job into a miserable one. In this section you will find articles on conflict management, conflict resolution, organizational conflict management, conflict management styles and much more. For even more resources to help you develop your conflict management skills visit the Conflict Help Center.

Conflict Management Resources and Help

The Gentle Art of Confrontation

By Daniel Robin - Process improvement approach to dealing with conflicts: confront people in ways that they can hear and understand the substance of what you are saying (so they actually listen). By building a workplace based on agreements, you’ll get more trust, openness, and honesty so that when things go wrong, "confrontation" is no longer necessary. These proven techniques show you how to prevent patterns of defensiveness and increase workplace collaboration. (Added: 10-Mar-2003 Hits: 1608 )

Manager must deal with former peer like any other employee

By Joan Lloyd - I am a manager in a non-profit organization with seven employees reporting to me. I’ve been in this position for two years and I think I’m doing a pretty good job. I used to be in the department I am supervising and when I got promoted everyone except one person seemed thrilled. She wanted the job and feels that she is more qualified. She has been snippy and acts superior to me and ignores some of my requests. I have tried everything I can think of. What do I do? (Added: 13-Aug-2001 Hits: 915 )

INTERCULTURAL CONFLICT MANAGEMENT: A MINDFUL APPROACH

By Stella Ting-Toomey - Intercultural miscommunication and misattributions often underscore intercultural conflict. Individuals coming from two contrastive cultural communities bring with them different value assumptions, expectations, verbal and nonverbal habits, and interaction scripts that influence the conflict process. Intercultural conflict is defined as the perceived or actual incompatibility of values, norms, processes, or goals between a minimum of two cultural parties over content, identity, relational, and procedural issues. (Added: 13-Oct-2003 Hits: 2293 )

It's a Whole New World: Is Your Management Style Up To Date?

By Mary Rau-Foster - What influences an employee's ethics and values in the workplace? Do they differ from generation to generation? How does this create conflict? (Added: 10-Mar-2003 Hits: 843 )

Turning Opposition to Understanding Through Akido

By Daniel Robin - Communication is like a dance ... when it works, there's a blending and cooperation that requires awareness and skill. Fortunately, only one partner needs to be skilled (though it takes lots less work when both are). (Added: 11-May-2001 Hits: 1229 )

Accreted Mediation: Building Clarity and Connection

By Ike Lasater, Julie Stiles - This article presents a case study of an accreted mediation -- a mediation that builds by adding the parties in the dispute over time. Using the principles of Nonviolent Communication throughout the process, each step is both a stand-alone mediation and an important contribution to the resolution of the dispute. The case study involves two couples in a business dispute. At each step of the accreted mediation process, the focus is to surface needs, make sure parties hear each other's needs, and find strategies that satisfy everyone. ^new (Added: 24-Mar-2006 Hits: 396 )

Conflict : Articles related to all aspects of conflict and conflict management including mediation and ADR