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Communication : Delivering Bad News - For articles on techniques you can use when having to deliver bad news.

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Delivering Bad News By E-Mail is More Accurate, Less Painful, Study Suggests

By INFORMS - Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences (Added: 19-Oct-2002 Hits: 1437 )

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Pages Updated On: 17-Dec-2008 - 21:38:37

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