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The Curse of Compromise On TQM and Quality Improvement

By Robert Bacal (Added: 25-Apr-2001 Hits: 544 )

Internal Communication Strategies-Neglected Strategic Element 

By Robert Bacal - However, few organizations address INTERNAL communication in the same way. Determining what should be communicated to staff, when it should be communicated, and how it should be communicated is often left up to the decisions of individuals made when there seems to be a need. (Added: 25-Apr-2001 Hits: 1638 )

Little-Bitty Quality Steps - 32 Hints For Improving Quality

By Robert Bacal - What can you do to improve the quality of your organization's services and products? You don't need grandiose master plans at this point, but consider some ideas about the wee things that you can do in the upcoming year. (Added: 25-Apr-2001 Hits: 929 )

Communicating With The Boss - Get Your Ideas Heard (Tips

By Robert Bacal - We all work for someone, and we need to communicate effectively with the boss, for our own benefit and the benefit of the organization. Sometimes we need some information. Or we might want to offer a suggestion about how to improve something. Or we might have a request, and require approval. (Added: 25-Apr-2001 Hits: 365 )

How Attention Works - A Guide For Public Speakers

By Robert Bacal - You don't have to be a psychologist to understand how attention works, since the principles can be summarized quite easily. Once you know the basic principles, you can modify your presenting behaviour to ENHANCE interest and attention. We will get to the actual attention getting techniques later. Right now we need to understand the principles. (Added: 25-Apr-2001 Hits: 357 )

Why Improving Performance Management Systems Is So Difficult - Part 1

By Robert Bacal - One of the salient aspects of working with companies wishing to improve performance appraisal and management systems is the simple repetition of a phenomenon. Most companies redesign their performance management systems. Sometimes they attempt total redesigns. Sometimes it's tweaking it, changing the forms and so on. Perhaps the strangest thing is the common result most companies receive. (Added: 1-May-2001 Hits: 481 )

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