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An Integrated Strategic Planning Model Help Card

 By Robert Bacal - Most strategic planning fails miserably. This card, and it's companion, How To Make Strategic Planning work will help you create dynamic strategic plans that are relevant. (Added: 26-Dec-2001 Hits: 487 )

Defusing Hostile Customers Workbook

 By Robert Bacal - "Seminar in a book". Full book length (230 pages), some consider this the Bible for dealing with difficult, angry or manipulative customers, regardless of industry. Used by the University of New Mexico and State Govt. of S. Carolina. (Added: 11-Oct-2001 Hits: 1388 )

Conflict Prevention In The Workplace - The Book

 By Robert Bacal - Conflict Prevention In The Workplace focuses on Conflict. Its premise is that we can gain far more from preventing conflict in the workplace than by waiting until we need to manage conflict once it occurs. By learning about and using cooperative communication techniques, other individual strategies, and team conflict reduction strategies, teams and workgroups can reduce the level of unnecessary destructive conflict. (Added: 7-Sep-2001 Hits: 1424 )

Performance Management - Why Doesn't It Work

 By Robert Bacal - Printable version of our short, 58 page monograph explaining why most performance management and appraisal schemes fail and cost more than they are worth. (Added: 6-Oct-2001 Hits: 3772 )

Getting Along With Almost Anyone Helpcard

 By Robert Bacal - Communication expert/consultant tells you how you can improve your relationships at home and at work by making small, practical changes in how you speak to people. pop (Added: 14-Nov-2001 Hits: 7283 )

Influencing Your Boss - Getting Heard Helpcard

 By Robert Bacal - Part of the satistaction of any job is seeing your ideas, suggestions and plans successfully implemented. YOU can do things to increase the chances your boss will listen to you, through more effective communication. This help card is designed to help you use communication techniques that will make it more likely that you will be able to influence your boss, while at the same time, showing you worth and skill. Card is in adobe acrobat format (acrobat reader required). (Added: 6-Sep-2001 Hits: 4090 )

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