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Conflict Prevention In The Workplace - Using Cooperative Communication Product Information

 By Robert Bacal - We all experience conflict in our lives. There's always been a lot of interest in how to manage conflict once it appears in the open, and that's important. What's not so common is a concern for preventing unnecessary conflict, so it doesn't start in the first place. After having worked with thousands of people helping them deal with difficult and angry solutions, author Robert Bacal turned to the issue of prevention. He noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships. (Added: 12-Jan-2003 Hits: 985 )

Communicating Cooperatively In The Workplace Help Card Product Information

 By Robert Bacal - Some people call it personality conflict. You know the situation. Where you can't seem to get along with a few people, and can't really figure out why? Much of the time, the problem is one of communication, both your's and how the other person communicates. You can't do a lot about other people, but you can learn to change the words you use to reduce unnecessary conflict in the workplace. This card teaches you to eliminate phrases and words that are likely to cause conflict, and explains how to replace them with other ways to say things. In other words we explain how to sound more cooperative and less confrontational. (Added: 12-Jan-2003 Hits: 690 )

Learn To Fight Fair Helpcard

 By Robert Bacal - What distinguishes relationships that work from those that don't is how the arguing is done. Learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future. A fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers. Learn To Fight Fair Helpcard provides specific instructions so you can argue, disagree, and even fight in constructive ways that will enhance the relationships, rather than destroy it. Describes the fifteen "dirty fighting" techniques you need to eliminate, and over eighteen specific techniques you can use today to "fight fair". (Added: 4-Feb-2004 Hits: 673 )

Performance Management Master Checklist Help Card Product Information

 By Robert Bacal - For busy people, (primarily managers, supervisors and human resource professionals, who want to ensure that all the important performance management and appraisal steps are followed. Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. Based on our best selling book - Performance Management - A Briefcase Book, the process outlined is integrated with strategic planning and stresses managers as being helpers and partners in performance improvement (Added: 12-Jan-2003 Hits: 849 )

Using Self Talk To Manage Your Anger HelpCard Product Information

 By Robert Bacal - Written by communication expert and author Robert Bacal, Using Self-Talk To Manage Your Anger Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. Many of these techniques are used in cognitive behavior modification therapy. (Added: 12-Jan-2003 Hits: 712 )

Defusing Hostile Customer Workbook Product Information

 By Robert Bacal - We are pleased to announce our "seminar in a book", Defusing Hostile Customers Workbook (PS Version). Weighing in at full book length (over 200 pages), some consider this the Bible on the subject of dealing with difficult, angry or manipulative customers, regardless of industry. In fact this book has been used by a number of government and universities for course work, including the University of New Mexico and State Govt. of S. Carolina. (Added: 12-Jan-2003 Hits: 764 )

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