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Identifying Subtle Verbal Abuse Helpcard
By Robert Bacal - Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 15-May-2003 Hits: 818 )Defusing Hostile Customer Workbook Product Information
By Robert Bacal - We are pleased to announce our "seminar in a book", Defusing Hostile Customers Workbook (PS Version). Weighing in at full book length (over 200 pages), some consider this the Bible on the subject of dealing with difficult, angry or manipulative customers, regardless of industry. In fact this book has been used by a number of government and universities for course work, including the University of New Mexico and State Govt. of S. Carolina. (Added: 12-Jan-2003 Hits: 871 )Getting The Most From Performance Appraisal For Employees Helpcard
By Robert Bacal - For some reason, most managers and companies spend almost no time explaining the point of performance appraisal to its employees, let alone the process. So, it's not surprising that employees see this process as confrontational, and anxiety provoking, since they are not helped to feel like active partners. If they don't feel part of a process that will HELP them, they aren't going to contribute to it. That means the process will fail. This card was written to address this, by explaining the process, and helping the employee learn how to be an active and positive contributor to the process. (Added: 12-Jan-2003 Hits: 1048 )Contributing To Your Team Help Card Help Card Product Information
By Robert Bacal - We all have a tendency to look at other team members when the best place to start improving our teams is with ourselves. After all, our own attitudes, words and actions are really the only things that are directly under our control. It's not possible to improve teams by trying to force others to do things differently (Added: 12-Jan-2003 Hits: 784 )Stress Busters Helpcard
By Robert Bacal - The Stress Busters Helpcard provides you with the basic ideas and techniques to take hold of stress in your life and avoid the physical and mental outcomes of unmanaged stress. It's a fast way of learning (Added: 12-Jan-2003 Hits: 837 )Identifying Subtle Verbal Abuse Helpcard
By Robert Bacal - The first step in dealing with verbal abuse is recognizing it is occurring, so you can surface the problem, and take action with the other person. That's that this card is about. It lists about 15 verbal abuse tactics that are often used in relationships of all kinds that contribute to you dissatisfaction with the interactions. Now you can identify more clearly why you feel attacked in situations where the attacks are below the surface. (Added: 6-May-2003 Hits: 634 )Conflict Management - Using Your Head Helpcard
By Robert Bacal - Most of us don't consciously manage conflict situations. It's normal to get caught up emotionally, and just jump in without thinking. The core of conflict management involves slowing down, and using your head to think through what you should do, rather than reacting in a knee-jerk fashion. That's how you make conflict work for you. That's what this card is about -- to help you identify your conflict management options, and help you choose the right approach for the specific situation. (Added: 12-Jan-2003 Hits: 980 )Conflict Prevention In The Workplace - Using Cooperative Communication Product Information
By Robert Bacal - We all experience conflict in our lives. There's always been a lot of interest in how to manage conflict once it appears in the open, and that's important. What's not so common is a concern for preventing unnecessary conflict, so it doesn't start in the first place. After having worked with thousands of people helping them deal with difficult and angry solutions, author Robert Bacal turned to the issue of prevention. He noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships. (Added: 12-Jan-2003 Hits: 1150 )Previous Listing 8 More Articles 8