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Communicating Cooperatively In The Workplace Help Card Product Information

By Robert Bacal - Some people call it personality conflict. You know the situation. Where you can't seem to get along with a few people, and can't really figure out why? Much of the time, the problem is one of communication, both your's and how the other person communicates. You can't do a lot about other people, but you can learn to change the words you use to reduce unnecessary conflict in the workplace. This card teaches you to eliminate phrases and words that are likely to cause conflict, and explains how to replace them with other ways to say things. In other words we explain how to sound more cooperative and less confrontational. (Added: 12-Jan-2003 Hits: 764 )

Stress Busters Helpcard

By Robert Bacal - The Stress Busters Helpcard provides you with the basic ideas and techniques to take hold of stress in your life and avoid the physical and mental outcomes of unmanaged stress. It's a fast way of learning (Added: 12-Jan-2003 Hits: 736 )

Defusing Hostile Customer Workbook Product Information

By Robert Bacal - We are pleased to announce our "seminar in a book", Defusing Hostile Customers Workbook (PS Version). Weighing in at full book length (over 200 pages), some consider this the Bible on the subject of dealing with difficult, angry or manipulative customers, regardless of industry. In fact this book has been used by a number of government and universities for course work, including the University of New Mexico and State Govt. of S. Carolina. (Added: 12-Jan-2003 Hits: 825 )

Performance Appraisal For Managers Help Card Help Card Product Information

By Robert Bacal - Written by consultant and and author Robert Bacal, the Performance Appraisal For Managers Helpcard provides an explanation of the relationship between performance management and performance appraisal, in addition to dozens of tips to help you carry out the entire process flawlessly. (Added: 12-Jan-2003 Hits: 762 )

Identifying Subtle Verbal Abuse Helpcard

By Robert Bacal - Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 15-May-2003 Hits: 751 )

An Integrated Strategic Planning Model Help Card Help Card Help Card Product Information

By Robert Bacal - In leading strategic planning sessions, I noticed two problems: First, it was difficult to actually explain strategic planning in everyday language, and help people see how it can be used in real life to make a real difference in what people do every day. The second problem was that people tended to forget that just doing a plan is worthless without serious followup after the fact. So I created two quick-read helpcards on the subject to deal with these issues. This card, the first of the two part set, maps out the process and the linkages to make plans link to everyday activities. (Added: 12-Jan-2003 Hits: 643 )

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