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Performance Management - Why Doesn't It Work Product Information
By Robert Bacal - There is a need for companies to look much more closely at their performance management and appraisal systems, since many are not only useless, but can actually harm productivity and the relationships between employees and managers. Robert Bacal prepared this short document with a clear purpose: To stimulate people's thinking about performance management and to explain in a straight-forward why where the pitfalls lie, and how to begin creating systems that work. (Added: 12-Jan-2003 Hits: 542 )Learn To Fight Fair Helpcard
By Robert Bacal - What distinguishes relationships that work from those that don't is how the arguing is done. Learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future. A fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers. Learn To Fight Fair Helpcard provides specific instructions so you can argue, disagree, and even fight in constructive ways that will enhance the relationships, rather than destroy it. Describes the fifteen "dirty fighting" techniques you need to eliminate, and over eighteen specific techniques you can use today to "fight fair". (Added: 4-Feb-2004 Hits: 445 )What You Need To Know About Conversational Cons Helpcard Product Information
By Robert Bacal - Language is a funny thing. We all learn early on in life how to use verbal techniques to get our own ways, even when those tactics don't really work very well with adults. In fact, often, they create arguments and bad feelings. We call those verbal techniques "conversational cons". The purpose of this helpcard is to a) help you become more aware of when you use conversational cons, so you can improve your relationships, and b) become less likely to be the victim of conversational cons when they are used by others. (Added: 12-Jan-2003 Hits: 423 )Identifying Subtle Verbal Abuse Helpcard
By Robert Bacal - Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 15-May-2003 Hits: 393 )The Responsive Manager Help Card Product Information
By Robert Bacal - Some managers are able to build rapport with their employees, and inspire great dedication and loyalty. That tends to increase productivity and morale. Other managers are less adept at this process. Written by consultant and and author Robert Bacal, The Responsive Manager Helpcard helps managers and supervisors become better leaders and more effective managers by explaining what sets apart the unrespected manager from the respected leader. (Added: 12-Jan-2003 Hits: 421 )Defusing Hostile Customer Workbook Product Information
By Robert Bacal - We are pleased to announce our "seminar in a book", Defusing Hostile Customers Workbook (PS Version). Weighing in at full book length (over 200 pages), some consider this the Bible on the subject of dealing with difficult, angry or manipulative customers, regardless of industry. In fact this book has been used by a number of government and universities for course work, including the University of New Mexico and State Govt. of S. Carolina. (Added: 12-Jan-2003 Hits: 407 )Pages Updated On: 13-May-2008 - 22:39:40
Work911/Bacal & Associates Business & Management Supersite Bacal & Associates - 722 St. Isidore Rd. - Casselman, Ontario, Canada - K0A 1M0 - (613) 764-0241 - Email: ceo@work911.com